Susanne Cesana, Empowered Lifestyle, LLC
Effective Date: 18 August 2025
Should you choose to engage with any of my services, these are the terms and conditions:
- Services Provided
As a certified health coach, I, Susanne Cesana, provide wellness coaching, education, and support to help clients make informed decisions about their health and lifestyle.
Scope of Practice
While my coaching focuses on supporting metabolic health and overall wellness, I am not a doctor, registered dietitian, or licensed healthcare provider. My services do not include:
- Diagnosing, treating, or curing prediabetes, diabetes, or any other medical condition
- Prescribing medications, supplements, or medical interventions
- Replacing medical advice from a doctor, endocrinologist, or other licensed provider
Clients are responsible for their own health decisions. Before making significant changes to diet, exercise, or other lifestyle factors, clients should consult with their primary care provider, endocrinologist, or other qualified healthcare professional, especially if they:
- Have been diagnosed with diabetes, prediabetes, or any other medical condition
- Are taking medication that affects blood sugar (such as insulin or metformin)
- Have dietary restrictions or special medical needs
- Are pregnant, breastfeeding, or under medical supervision
By engaging in coaching services, the client acknowledges that:
- Coaching is not a substitute for medical care.
- Any lifestyle changes are made at their own discretion and risk.
- Susanne Cesana is not liable for any personal outcomes, health conditions, or complications that arise from implementing coaching recommendations.
- Commitment & Payment
By enrolling in any coaching program, package, or service, you acknowledge that:
- All payments are final, non-refundable, and non-transferable.
- There are no cancellations or chargebacks allowed once payment is made.
- Full payment is required before services begin.
- No Refunds, No Cancellations
By purchasing my services, you fully understand and agree that:
- Once a coaching program has been purchased, you are fully responsible for the payment and participation.
- There will be no refunds, cancellations, or early termination of services, regardless of personal circumstances, scheduling conflicts, or perceived progress.
- Failure to attend scheduled sessions does not entitle you to a refund or reschedule beyond the terms initially agreed upon.
- Rescheduling Policy
If an appointment needs to be rescheduled, the request must be made at least 48 hours prior to the scheduled appointment time. Failure to provide at least 48 hours’ notice may result in the session being forfeited without the opportunity for rescheduling.
- Chargeback Policy
By signing this agreement, you expressly waive any right to dispute or request a chargeback for services rendered.
- Any chargeback initiated for a valid purchase will be considered a breach of this contract, and legal action may be taken to recover the full payment plus any associated fees.
- If a chargeback is initiated, your access to all services, materials, and programs will be immediately revoked.
- Client Responsibilities
To ensure the best possible results, you agree to:
- Be proactive, engaged, and committed to your coaching program.
- Follow through on recommendations, assignments, and action plans.
- Communicate openly about any concerns or questions.
- Results Disclaimer
You acknowledge that:
- I do not guarantee specific outcomes, as results vary based on individual circumstances, effort, and adherence to coaching strategies.
- You are solely responsible for your choices, actions, and progress throughout the program.
- Confidentiality
Your personal information and coaching discussions will remain strictly confidential, except in cases where disclosure is required by law. For more details on how your information is handled, please refer to my Privacy Policy [insert link or reference].
- Intellectual Property
All materials, resources, and content provided during coaching sessions are my intellectual property and are for your personal use only. You may not reproduce, distribute, or share any content without my express written permission.
- Text Messaging & Communication
By providing your phone number, you consent to receive text messages from Susanne Cesana, Certified Health Coach, related to coaching services, appointment reminders, program updates, and relevant health coaching information. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting me at [Your Email]. I do not share or sell your phone number, and it will only be used for direct communication related to your coaching services.
- Governing Law & Dispute Resolution
This agreement is governed by the laws of [Your State/Country]. Any disputes arising from this agreement shall be resolved through mediation first, and if necessary, legal proceedings in a court of competent jurisdiction.
- Acknowledgment & Agreement
By purchasing a service or program, you confirm that you have read, understood, and agreed to these terms in full. You also acknowledge that you are voluntarily entering into this agreement without coercion.
Client Name: ________________________
Client Signature: _____________________
Date: ____________________________
Susanne Cesana, Empowered Lifestyle, LLC
Signature: ________________________
Date: ____________________________